Balanced Scorecard for Achieving Leadership Convergence and Accelerating Performance Improvement


While your organization may strive to improve safety, patient experience, workforce engagement and clinical quality as discrete performance domains, your leadership — and your resources — may be convened around multiple strategies and action plans. Without a single strategy that aligns improvement efforts and acts on the interdependencies of vertical domains, siloed planning can undermine workforce coordination and sustainable change.

When personnel work collaboratively toward the same goal, they can identify opportunities to integrate their efforts, avoid duplication and promote the interconnectivity required to transform care. A balanced scorecard can display essential metrics for the relevant domains in one place, allowing boards and leaders to regularly monitor progress in each domain over time and better understand and communicate the relationship between that progress and the overarching, unified goal of delivering optimally safe, effective, patient-centered care.

To learn more about achieving an integrated approach to leadership, read the full article “Accelerating Progress through Leadership Integration.”